Accountability

We value the relationships we hold with each other—our staff, our partners, and those we serve—by following through on our commitments.

Service

We exist to serve clients and communities. With an open heart, we are present in people's lives and seek solutions that promote housing stability, health, and well-being.

Dignity

We embrace each person's inherent value and wholeness. We treat each other with respect, honesty, and compassion.

Equity

We prioritize justice and fairness in our relationships and in how we deliver services across Chicago. We celebrate diversity and seek to amplify the voices of those who have been excluded. Our work is a partnership between our staff and those whom we serve.

Innovation

We use data and evaluation to develop impactful solutions to complex challenges. We learn from each other to continually improve our services, anticipate changes, and create new opportunities that enhance the lives of our neighbors.

Hope

We believe that homelessness is solvable. Our work reveals the light in every person and every situation.